CSO100 Award 2019

CSO100 Award 2018

Ramesh Menon is Head InfoSec at Aegis Customer Support Services. He has more than 23 years of rich experience in the field of Information Security Management Systems (ISMS), design as well as operating effectiveness of internal controls, process mapping, risk & controls, Sarbanes Oxley design & compliance. Specialization in IT risk assessment, Information Security Operations, International Standards like ISO 27001, PCI DSS, HIPAA, GDPR etc.


Last year Aegis Customer Support Services had major challenges in cyber security domain, especially network-related threats such as vulnerabilities, ransom wares, Social engineered Trojans, Phishing, email spoofing etc. The organization also experienced insider threats. As a solution to this and safeguarding the assets, the organization implemented advanced threat protection solutions and implemented the next generation endpoint security for all the users. Further, the company also initiated behaviour monitoring of all the employees such as system activities and email communication. The information security team is now regularly monitoring and evaluating the incidents and making solutions as well as developed policies and implemented across the organization. Email digital signatures were implemented for all the senior management to avoid email spoofing.